eGAM

is a tool to improve the well-being of people of any organization , offering you the incredible feeling of having all your processes under control (own and delegated).

Freeing your mind from the stress of having to remember all issues and tasks, so you can dedicate your intelligence to innovate and continuous improvement.

What does the eGAM platform bring to your organization?

Icon representing the general management function

To General Management

Icon representing the process management function

A Process Management

Icon representing the business management function

To Commercial Address

Icon representing the ITC management function

A Computer Science Department

Icon representing the after-sales management function

To After Sales Management

Icon representing the employee function of organizations

To Employee

General Manager : Have you ever felt the feeling of lack of control in your organization? Do you sense there are too many meetings to follow up on issues and projects? Are you having a hard time finding the exact information you need? Do you have the feeling that your team forgets or misinterprets your orders correctly?

Security in the Delegation of Dossiers and Tasks

Control

Mastering the situation

… and for your employees

... and for your clients

eGAM

facilitates the registration and transmission of your orders and instructions so that you have the peace of mind that they arrive in time and form to each person in charge. You will also have a documented two-way communication channel (chat type) with said person in charge, much more agile than e-mail, and with the levels of confidentiality required in each case.

eGAM

allows you to be aware of the situation of each of the issues and/or tasks that you have delegate without the need for constant meetings. Find out about your situation when due, the evidence of your progress, as well as the information and documentation provided as a result of your activity.
All with the rigor of being able to work with pre-established procedures, combined with the flexibility of being able to generate and edit tasks during the execution.

Regardless of your location (from your office, the airport, your home, a client's facilities, etc.), from any device with Internet access you can control the activity related to the projects managed by each department and each person in your organization. Or if you prefer, you can control the issues related to each client in real time. … You configure your preferred areas of interest.

For your employees

eGAM

will become the repository of tasks to be performed, with precise information regarding instructions and deadlines. At the same time, they will find a space for the easy recording of evidence of progress of their activities (communications, emails, documents, consumption) with the assurance that their manager will be informed of their progress.

The guarantee of delivery of conforming products/services according to the expected quality, since you will be able to demonstrate that your organization is executing the processes faithfully with respect to the established procedures.
In turn, you will be able to make available of its clients a personalized web ticketing system, to facilitate the communication of opinions, suggestions, and complaints. These communications from your clients automatically activate the execution of the processes according to pre-established procedures.

General view of a matter in the eGAM BPM platform.

View of the assigned issues and tasks ordered according to the responsibility of the operational organization chart in the eGAM BPM platform.

Example of the view of assigned issues and tasks ordered according to the responsibility of the operational organization chart in the eGAM BPM platform.

Example of a task view in the eGAM BPM platform, where follow-ups can be added to show the progress of an action.

Bidirectional communication screen of the ticketing service offered by the eGAM platform.

eGAM

eGAM

For your employees

eGAM

Processes/Quality Manager Have you ever felt the feeling of unease because the procedures of the organization are not executed as established?; Is it difficult for you to have the evidence and records of the application of your process and/or procedure management? ; Is the information late to activate Contingency Plans?

Processes and procedures

Dependency Rules

Periodicity Rules

Decision and Approval Rules

Custom data collection forms

Document Management

… and for your employees

... and for your clients

eGAM

you can generate your own Process Map, to which you can associate the Procedure that suits you. With each occasion of executing a process,

eGAM

will take care of sending each person in charge the appropriate tasks depending on the established procedure.
The evidence of completion of each task (communications, mail, documents, files, consumption) will be associated with each case of execution of a process (Subject in terminology

eGAM

), available to the person in charge as well as to the owner of the Process or manager of the Issue, and users that the latter decides.

And if you require it, you can incorporate Dependency Rules between tasks into your procedures so that, for example, a task is not active until the completion of another task/s. (for example, the offer generation task is not activated until the customer needs collection task has finished) … and if necessary you can generate these rules or edit them at runtime.

For those tasks that need to be repeated periodically,

eGAM

allows you to program the Periodicity Rules so that when closing a task an identical task is automatically activated but with a due date consistent with the required periodicity. ... and if necessary you can generate these rules or edit them during the execution.

In your procedures you may need to establish alternative paths depending on the direction of resolution of a task, or that the previous task be reopened in case of non-approval.

eGAM

allows you to configure it both at a procedural level and during the execution once the case has already been launched.

If it is not convenient for you to wait for the data analysis (for example, quality control at the plant) to launch the consequent actions or the appropriate contingency plan,

eGAM

allows you to generate your own data capture form and automate the launch of the appropriate procedure based on the conditions of the data collected. All this through a very simple API that we put at your disposal.

And if your organization manages different versions of documents, in

eGAM

you can define your own Document Management Procedures. With the declaration of approval of a version as approved

eGAM

automatically declares the previous version obsolete..

eGAM

also takes care of the automatic distribution of current versions and the corresponding notices.

For your employees

eGAM

The guarantee of delivery of conforming products/services according to the expected quality, since you will be able to demonstrate that your organization is executing the processes the established procedures.
In turn, you will be able to make available to your clients a personalized web ticketing system, to facilitate the communication of opinions, suggestions, and complaints. These communications from your clients automatically activate the execution of the processes according to pre-established procedures.

Example display of the activity control center of the eGAM platform in its 'My processes' tab.

Image of the configuration view of the dependency rules in the eGAM BPM platform.

Image of the configuration view of the periodicity rules in the eGAM BPM platform.

Example of a task with an approval rule in the eGAM BPM platform.

Visualization of a type of connectivity scheme between applications.

Example of document management in the eGAM BPM platform for the control of the ISO 9001 standard.

Image of the control center showing the tasks in chronological order in the eGAM BPM platform.

eGAM

you can generate your own Process Map, to which you can associate the Procedure that suits you. With each occasion of executing a process,

eGAM

eGAM

), available to the person in charge as well as to the owner of the Process or manager of the Issue, and users that the latter decides.

For those tasks that need to be repeated periodically,

eGAM

In your procedures you may need to establish alternative paths depending on the direction of resolution of a task, or that the previous task be reopened in case of non-approval.

eGAM

allows you to configure it both at a procedural level and during the execution once the case has already been launched.

If it is not convenient for you to wait for the data analysis (for example, quality control at the plant) to launch the consequent actions or the appropriate contingency plan,

eGAM

And if your organization manages different versions of documents, in

eGAM

you can define your own Document Management Procedures. With the declaration of approval of a version as approved

eGAM

automatically declares the previous version obsolete..

eGAM

also takes care of the automatic distribution of current versions and the corresponding notices.

For your employees

eGAM

The guarantee of delivery of conforming products/services according to the expected quality, since you will be able to demonstrate that your organization is executing the processes the established procedures.
In turn, you will be able to make available to your clients a personalized web ticketing system, to facilitate the communication of opinions, suggestions, and complaints. These communications from your clients automatically activate the execution of the processes according to pre-established procedures.

Sales/Marketing Manager Would you like to know in real time the activity of sales representatives and/or agents? Do you know the status of each opportunity or lead, as well as the information and documentation generated for this purpose? What if a customer contacts you, would you like access to all ongoing or historical issues for that customer? Would you find it interesting to know the profitability of a client taking into account not only the product margins, but also considering the cost of managing all kinds of issues related to your client?

Commercial Productivity Control

Real-time information on each Opportunity

Better knowledge of your Client

… and for your Sales

… and for your Clients

eGAM

allows you, in real time, to be aware of the activity of each of your sales person without need for constant calls and/or wait for regular meetings. It also allows you to distribute tasks according to predefined Procedures, or by generating and assigning tasks to your staff in real time as they are needed.

eGAM

makes available to you and your team, as you decide, all the information and documentation provided, and the knowledge of the market generated as a consequence of the commercial activity carried out by each Commercial Opportunity with each Client. In this way, the progress of the processes ceases to be the exclusive responsibility of the assigned salesperson, allowing collaborative work in pursuit of the corporate objective and a better response speed.

eGAM

gives you the possibility of not limiting your Customer Relationship Management (CRM) to commercial matters, facilitating access to the rest of the matters that your organization has managed or manages with each of the clients, such as Claims, Post-sale Requests, Projects, Payments, etc. A 360º view of the customer relationship with your organization that allows you to get to know your customer better.

All the information and documentation necessary to carry out the activity in the palm of your hand, when you need it. In addition, with the assurance that carrying out one of the tasks (for example, a visit to a client to collect their needs) can trigger the execution of the next one (generation and sending of the offer) without the need for calls and meetings with the personnel of office.

The agility in the commercial process is the first occasion that a client has to assess our added value.

eGAM

allows streamlining the business process by sequencing tasks according to a pre-established procedure, or by when flexibility is required, allowing the generation of new tasks at execution time.
You can enable your clients a personalized online communication channel, so that based on the information collected,

eGAM

automatically launches the procedure defined for each situation, with the assurance that the appropriate tasks reach those responsible for carrying them out in real time .

Example of a commercial process query filtered by commercial manager in the eGAM BPM platform.

Visualization of the commercial history in the 'History' tab of the activity center within the eGAM BPM platform.

Example of search for cases assigned to a client in the eGAM platform.

Example of a business process with dependency rules assigned to its tasks in the eGAM BPM platform.

Visualization of the 'Ticketing' functionality applied for the use of clients in the eGAM platform.

eGAM

eGAM

eGAM

The agility in the commercial process is the first occasion that a client has to assess our added value.

eGAM

eGAM

automatically launches the procedure defined for each situation, with the assurance that the appropriate tasks reach those responsible for carrying them out in real time .

ITC Manager : Would you like to be able to: customize automation of your organization's work procedures? customize the access forms according to the needs and styles of your organization and set parameters for the actions to be triggered or processes to be launched, based on the information registered? combine data to generate your own reports?

Parameterization of Procedures

Custom Process Launch Forms

Control of Users and Access Profiles

Cloud Based or Self-Hosted

Once a process has been defined and its procedure modeled, you can automate such procedure in

eGAM

, configuring tasks, responsible person and default deadlines, as well as dependency, periodicity, decision and approval rules is a matter of minutes.

eGAM

allows you to use a WEB Service (API) so that depending on the content of the forms that you can program yourself with your usual development tools,

eGAM

launch the processes defined for this purpose.

You can configure different access profiles and assign them to the users you have enabled. You can consult at any time the users who have accessed the system.

You choose: if you prefer that we take care of the technical details, updates, performance, security, maintenance, etc., your option is "Cloud-Based". If, on the other hand, you prefer to have your server

eGAM

and manage it yourself, your option is "Self- Hosted", we do the installation for you and from that moment you manage its maintenance and operation.

Display of the access group management screen of the eGAM platform.

Hosting possibilities available for the eGAM platform (cloud based, selfhosted).

Once a process has been defined and its procedure modeled, you can automate such procedure in

eGAM

, configuring tasks, responsible person and default deadlines, as well as dependency, periodicity, decision and approval rules is a matter of minutes.

eGAM

allows you to use a WEB Service (API) so that depending on the content of the forms that you can program yourself with your usual development tools,

eGAM

launch the processes defined for this purpose.

You can configure different access profiles and assign them to the users you have enabled. You can consult at any time the users who have accessed the system.

eGAM

and manage it yourself, your option is "Self- Hosted", we do the installation for you and from that moment you manage its maintenance and operation.

Customer Service Manager, would you like to: have the peace of mind that when a request for support is received from a customer, it is handled in time and form according to the established procedure? Being able to find out in real time the activity of your customer service agents? Know the status of each customer request, as well as the information and documentation generated for this purpose? Know the response times and consumption of resources?

Tranquility

Entry of Custom Web Requests

Real Information for Continuous Improvement

... and for your clients

Depending on the type of client request,

eGAM

automatically launches the procedure specifically established for this purpose, with notices to those responsible for each planned action. All this with the flexibility of being able to assign unforeseen actions in real time when the situation requires it.

eGAM

allows you to define your own customer request collection form available from your own website. With bidirectional ticketing functions with your client with file exchange. And if you prefer, you can allow your clients to view and/or participate in the resolution of each case.

You can configure those performance parameters that interest you the most, such as response times, resource consumption. All the real data on the provision of after-sales service at your disposal so that you can analyze it against your SLA's. For this, we offer you the standard reports and reporting plus the possibility of using the API to generate personalized reporting.

Surely your customers can understand that something goes wrong sometimes, but they will hardly understand that if something goes wrong, their dissatisfaction is not dealt with quickly and effectively. With

eGAM

your clients will have a personalized communication channel with your organization available 24*7*365 and above all, the peace of mind that when faced with their requests for attention, your response is provided by procedure, and the confidence that they can also consult the resolution status of each case.

Example of a personalized tickecting with a list of reasons defined by the client in the eGAM platform.

View of the eGAM platform ticketing screen where you can indicate the reason, add additional information in a text box and attach documents.

Possibility of connectivity and extrapolation of data from the eGAM platform.

Depending on the type of client request,

eGAM

eGAM

eGAM

Employee : If you don't like to known at all times what tasks/projects you are working on, if working on an environment of transparency makes you uncomfortable, and if sharing knowledge and experiences with your organization about your actions is not for you … then

eGAM

it is NOT for YOU !!!

Task management

Evidence your activity and your progress

Don't let your work fall on deaf ears

Work on your business, from any location. At home, in the office with your colleagues, or anywhere in the world. Report the results of your activity online. Share files, information and knowledge with your organization, wherever you are. Contribute to the productivity of your organization.

Know at any time and place all your tasks to be carried out, with precise information regarding instructions and deadlines, as well as with the necessary documentation at your disposal. At the same time, you will find a space for the easy recording of evidence of progress of your activities (communications , emails, documents, consumption) with the assurance that your command will be informed of your progress.

You will have the certainty that carrying out your tasks (for example, a visit to a client to collect their needs) triggers the activation of the following task(s) (for example, the generation and sending of the offer) without the need to resort to calls, continuous mail, and/or meetings with the personnel involved. All working for the Global Goal.