In addition to digitalizing your organization's Business Process Management,

eGAM

will be your ally for an efficiently digitized operation of: your Documentary Management, Post-sales Ticket Management, Presence Management, Management of < b>Customers (CRM), Supplier Management, Supply Chain, Costs of Quality vs. No Quality, Effectiveness and Efficiency Indicators, among others.

Header image of the functionalities section

What is eGAM?

Icon representative of process management.

Processes management

Icon representative of document management.

documentary management

Icon representing the ticketing management.

Management ticketing

Representative icon for the CRM and PRM functionalities offered by the eGAM BPM platform.

CRM/PRM Management

Management activities

Icon representative of knowledge management.

Management knowledge

eGAM

allows the implementation of Process Management in any organization, including Procedures with Pre-established Activities but with the necessary flexibility to generate New Activities in Execution Time, as well as to register and monitor the Evidence of Completion by the interested parties.

Processes WITH Associated Procedure

Processes WITHOUT Associated Procedure

Activity sectors

For

eGAM

, executing a Process with an Associated Procedure means that the predefined Activities become Tasks to be executed by the Pre-established responsible parties, within the Target Periods, and with the documented instructions established for this purpose in the procedure.

For those documents that do not require a procedure for their management, or do not need to be subject to version control,

eGAM

allows you to incorporate them into the system and distribute them individually or in groups with just two clicks.

eGAM

is a multi-sector management platform and therefore is used in different sectors regardless of the activity. For example: Manufacturing Industries, Universities, Service Companies, Associations, Consultants, Public Administration, etc. Any organization made up of people and interested in working by processes, in teams and with maximum transparency can take advantage of

eGAM

Image of the view of a process with associated procedure.

Image of the view of a process with no associated process.

Representative image of some of the sectors where the eGAM platform can be applied.

For

eGAM

For those documents that do not require a procedure for their management, or do not need to be subject to version control,

eGAM

allows you to incorporate them into the system and distribute them individually or in groups with just two clicks.

eGAM

eGAM

Discover other Processes of Regulatory Systems

eGAM

Security

food

IFS, BRC
ISO 22000

eGAM

Quality

automotive

IATF
16949

eGAM

Management

Quality

ISO 9001

eGAM

Management

Environmental

ISO 14001

eGAM

Others

Consult

Personalized Document Management, including Procedures with Preconfigured Activities but with all the necessary flexibility to be able to generate new Activities at Execution Time, as well as to record and monitor Evidence of Realization by authorized users.

Document Management with Procedure

Non-versionable documents

personalized intranet

For the activities of Document Management from its preparation to its approval, as well as for the administration of its versions,

eGAM

allows you to generate as many Document Management procedures as you need, with automatic version and obsolete control, as well as automatic distribution of current ones to users or groups.

For those documents that do not require a procedure for their management, or do not need to be subject to version control,

eGAM

allows you to incorporate them into the system and distribute them individually or in groups with just two clicks.

And if you need an intranet to access the distributed documentation,

eGAM

offers you a friendly interface, that make catalogues, photos, videos and any document that you make available to your staff, clients, suppliers, etc.

Document management of the eGAM BPM platform associated with a procedure for validation and control of new versions.

Document management of the eGAM BPM platform for non-reviewable documents

Example of a customized intranet for the distribution of documentation with a friendlier interface.

For the activities of Document Management from its preparation to its approval, as well as for the administration of its versions,

eGAM

allows you to generate as many Document Management procedures as you need, with automatic version and obsolete control, as well as automatic distribution of current ones to users or groups.

For those documents that do not require a procedure for their management, or do not need to be subject to version control,

eGAM

allows you to incorporate them into the system and distribute them individually or in groups with just two clicks.

And if you need an intranet to access the distributed documentation,

eGAM

offers you a friendly interface, that make catalogues, photos, videos and any document that you make available to your staff, clients, suppliers, etc.

eGAM

allows the automatic activation of processes with the consequent distribution of tasks, from unattended analysis of information collected through custom forms. Useful as a Ticketing System for customer service or for monitoring conditions and unattended launching of Contingency Plans.

Two-way Ticketing System

Data Collection Forms – Contingency Plans

eGAM

executes the planned Process according to the options selected in the custom form. Such process includes functions for the telematic written conversation with the petitioner, as well as for the exchange of files. It is used, for example, to manage Customer Service.

eGAM

executes the planned Process according to the options selected in a personalized form with the possibility of including files. Taking into account the information collected,

eGAM

launches the planned ad hoc process. It is used to manage contact forms or for data analysis and launch of Contingency Plans.

Example of a form belonging to the tickecting functionality of the eGAM platform.

Example of a process activated by sending a ticket through the eGAM platform.

eGAM

eGAM

executes the planned Process according to the options selected in a personalized form with the possibility of including files. Taking into account the information collected,

eGAM

launches the planned ad hoc process. It is used to manage contact forms or for data analysis and launch of Contingency Plans.

eGAM

allows the application of the Process Approach for Client Relationship Management (CRM), with your suppliers

eGAM

allows the application of the Process Approach for the Management of the Relationship with your Clients (CRM), with your suppliers (PRM).

eGAM

allows you to access critical information from your clients and suppliers regarding the status of projects, leads commercial, claims, or any other matter.

eGAM

allows you to access critical information from your clients and suppliers regarding the status of projects, commercial leads, claims, or any other matter.

CRM – Customer Relations Management

PRM – Supplier and Partner Relationship Management

You can define as many Relationship Processes with your Clients as you need, associate your personalized Procedure with predefined tasks, managers and deadlines, and even with Dependency Rules, Periodicity Rules, Decision Rules, but always with the freedom to modify and/or generate new tasks in execution time when flexibility is required to achieve the objective.
All the information related to the life cycle of the relationship of your sales representatives with each of your clients and the knowledge generated will be available to your organization, in function of permissions and roles, since

eGAM

allows to associate to each case all the traceability of emails, documents , and conversations.
When you need it most, you can access, wherever you are, the critical information you need on matters related to each client.

You can define as many Relationship Processes with your Suppliers and Partners as you need, associate your personalized Procedure with predefined tasks, managers and deadlines, and even with Dependency Rules, Periodicity Rules, Decision Rules, but always with the flexibility of being able to modify and/or or generate new tasks at runtime when flexibility is required to achieve the objective.
All the information related to the life cycle of the relationship with each of your suppliers and/or partners, as well as the knowledge generated will be available for your organization, depending on permissions and roles, since

eGAM

allows you to associate to each case all the traceability of emails, documents, and conversations.
You can involve your suppliers and/or partners in the Management of your Projects within

eGAM

. You only have to provide them with a user with the roles and access permissions that suit you.

Example of a search using the customer field from the CRM module of the eGAM BPM platform.

Example of a search using the customer field from the PRM module of the eGAM BPM platform.

eGAM

eGAM

allows you to associate to each case all the traceability of emails, documents, and conversations.
You can involve your suppliers and/or partners in the Management of your Projects within

eGAM

. You only have to provide them with a user with the roles and access permissions that suit you.

eGAM

becomes an Activity Manager, allowing Delegate Tasks on other people and their follow-up. Each user knows in real time their tasks to be performed and can record the evidence of their completion (emails, documents, photos, videos, conversations, consumption).

Activities Control Center – MOST RECENT

Activity Control Center – NEWS

Activities Control Center – ISSUES EXPIRATION

Activities Control Center – TASK DUE DUE

Activities Control Center – MY PROCESSES

Activities Control Center – MY SEARCHES

eGAM

allows you to take control of your own tasks, those delegated to other people, as well as those that they have been delegated to you. This control implies immediate access to your most recent activity (subjects, tasks, emails, conversations, documents), as well as that of your collaborators.

eGAM

gives you quick access to everything that has happened in matters and projects in which you are involved . In a non-invasive way, you can know that you have been assigned a new task or issue, so the status of the tasks you have delegated has been updated.

eGAM

organizes in time each case of execution of a Process (Issues) that you manage based on its expected completion date, giving priority to the visibility of the issues that are due today and in the current week.

eGAM

organizes each of your tasks in time and assigns them to other people, depending on their expected completion date, prioritizing the visibility of tasks that are due today or in the current week.

If you prefer to work directly by processes,

eGAM

allows you to open new issues with 1 click (each case of execution of a process), and/or access to those that you manage. Also with 1 click you can access all your pending tasks related to a process, and/or any related news.

…and if you prefer to work your way,

eGAM

allows you to set your own subject and task selections based on of some conditions that you predefine yourself.

eGAM

keeps these selections updated in real time.

Display of the eGAM platform activities control center in its 'Most recent' tab.

Visualization of the eGAM platform activities control center in its 'News' tab.

Display of the eGAM platform activities control center in its 'Matters expiration' tab.

Visualization of the eGAM platform activity control center in its 'Task expiration' tab.

Visualization of the eGAM platform activities control center in its 'My processes' tab.

Display of the eGAM platform activity control center in its 'My searches' tab.

eGAM

eGAM

eGAM

eGAM

organizes each of your tasks in time and assigns them to other people, depending on their expected completion date, prioritizing the visibility of tasks that are due today or in the current week.

If you prefer to work directly by processes,

eGAM

…and if you prefer to work your way,

eGAM

allows you to set your own subject and task selections based on of some conditions that you predefine yourself.

eGAM

keeps these selections updated in real time.

Are you facing a problem similar to another that occurred a few years ago, and since the people who managed it are no longer in the organization, you cannot see how it was resolved? With

eGAM

all the Information and Knowledge generated (comments, emails, files , documents) at the time of resolution of each case, will always be at your disposal in an agile manner.

Issue Search

Task Search

Content Search

Reporting – Reports

Taking into account that for

andGAM

each instance of execution of a process is a Subject, it is very easy to locate those matters of your interest, having at your disposal all the fields and their contents of the database, so that you can combine fields, contents and search conditions at your convenience.

If you are interested in locating a certain task/s, you can do it directly by combining fields and search conditions, or also after a custom subject filter.

eGAM

will present the results so that with just one click you can access the information you need.

If what you are looking for is a certain text,

eGAM

will quickly search its database and It will show all the entries that include said content, whether they are subjects, tasks, emails, documents, comments, etc.

In case you need the search results to be presented in report mode,

eGAM

gives you some bar, pie and line charts for you to choose from. You also have a collection and Reports or standard Reports and the possibility of having personalized reports combining information from

eGAM

with information from other corporate databases.

Visualization of the search by subject in the Business intelligence module of the eGAM platform.

Visualization of the search by tasks in the Business intelligence module of the eGAM platform.

Visualization of the content search in the Business intelligence module of the eGAM platform.

Example of the graphs generated with the search parameters in the Business intelligence module of the eGAM platform.

Taking into account that for

andGAM

If you are interested in locating a certain task/s, you can do it directly by combining fields and search conditions, or also after a custom subject filter.

eGAM

will present the results so that with just one click you can access the information you need.

If what you are looking for is a certain text,

eGAM

will quickly search its database and It will show all the entries that include said content, whether they are subjects, tasks, emails, documents, comments, etc.

In case you need the search results to be presented in report mode,

eGAM

eGAM

with information from other corporate databases.